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Frequently Asked Questions
Shipping
Q What are shipping costs?
A Shipping costs are calculated
at the time of purchase and will be displayed to you in your total
prior to any credit card information entry.
Q How soon will my order ship?
A Products usually ship within
2 business days after the order is placed. Saturday and Sunday are
not considered business days when calculating delivery times
Q How soon will I get my product?
A Products ship UPS Ground.
Delivery generally takes between 1 – 4
business days after product ships depending upon how far you are from
the shipping point. No products are delivered on Saturday or Sunday.
Saturday and Sunday are not considered business days when calculating
delivery times.
Q Can I ship to an address different than my credit
card billing address?
A No. We can only ship to
the billing address of the credit card used or an alternate ship
to address on file with the credit card company.
Q What is an alternate ship to address?
A An alternate ship to address is an address other that your bill
to address on your credit card that you want products delivered to
purchased on the Internet.
Q How do I get an alternate ship to address?
A You need to call your credit
card customer service number on the back of your credit card. You
will need to ask them to list the shipping address you want to receive
products purchased on the internet as your alternate ship to address.
This will not change the address that your credit card is billed
to.
Q What do I need to do to use an alternate ship
to address?
A The billing must match
the records of the credit card company exactly. Do not enter your
alternate ship to address as your Bill To address. You will enter
you alternate ship to address as the Ship To address. When requesting
an "alternate" ship
to address it must be on file with your credit card company prior
to you placing your order with us. If placing an order with a valid "alternate" ship
to address please include the Customer Service Telephone Number of
your Credit Card company in the message and comments area of the Order
Form. We will contact your credit card company for verification!
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